At BestBudz.com, we are committed to providing a smooth, secure, and reliable delivery experience. This policy outlines the terms and expectations regarding the shipment of your order, including our use of third-party logistics (3PL) partners and shipping carriers.
Order Fulfillment
All orders placed through BestBudz.com are fulfilled by carefully selected third-party logistics (3PL) partners. These partners are responsible for warehousing, packing, and preparing orders for shipment. Most orders are processed within 1–3 business days, depending on product availability and overall order volume.
Once your order has been fulfilled and transferred to a shipping carrier, you will receive a tracking number via email.
Shipping and Carrier Responsibility
After an order has been transferred to the shipping carrier, BestBudz.com and our fulfillment partners are no longer in direct control of the delivery process. While we work exclusively with reputable carriers, any delays, delivery errors, or transit-related issues fall under the responsibility of the carrier.
We encourage customers to use the tracking number provided to monitor the delivery status of their order. For any delivery delays or issues, the customer should contact the carrier directly. If additional support is needed, please submit a request through our Contact Us page and we will assist in coordinating with the fulfillment provider or carrier as appropriate.
Shipping Address Responsibility
Customers are solely responsible for ensuring that the shipping address provided at checkout is accurate and complete. BestBudz.com is not responsible for:
- Orders delivered to incorrect or outdated addresses
- Additional costs associated with rerouting or reshipping
- Delays caused by incomplete or inaccurate delivery information
If a package is returned due to an incorrect or undeliverable address, the customer will be responsible for the cost of re-shipping the order.
Estimated Delivery Timeframes
Standard shipping timeframes vary depending on the shipping method, carrier, and delivery location. While most packages are delivered within 3–7 business days from the date of shipment, delays may occur due to:
- Carrier disruptions
- Weather or natural events
- Holiday periods or high-volume seasons
Please note that carriers do not operate or deliver on federal holidays.
Delivery Confirmation and Post-Delivery Liability
Once a package has been marked as “delivered” by the carrier, BestBudz.com is not liable for any lost, stolen, or misplaced items. If you believe your package was incorrectly marked as delivered, we recommend the following steps:
1. Confirm the shipping address entered at checkout
2. Check with household members, neighbors, or building management
3. Contact the shipping carrier to initiate a delivery investigation
Our team is available to assist with any unresolved issues through the Contact Us page, and will work with fulfillment and carrier partners when necessary.
Contact and Support
All delivery-related inquiries should be submitted through our official Contact Us page. Inquiries will be reviewed and, when applicable, forwarded to the appropriate third-party logistics partner or carrier for resolution.
We appreciate your understanding and cooperation as we continue to partner with trusted fulfillment and shipping providers to ensure your products are delivered safely and efficiently.
