Refund Policy
All sales are final. Due to the nature of our products and compliance with state and federal laws, bestbudz.com does not offer refunds or exchanges once an order has been processed and fulfilled.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please submit a request via our Contact Us page within 7 days of delivery. Be prepared to provide:
A clear description of the issue
Photographic evidence of the damage or incorrect item(s)
We will evaluate the request and, if approved, issue a replacement at our discretion. Replacements are subject to product availability and shipping timelines.
Third-Party Fulfillment Disclaimer
bestbudz.com utilizes third-party logistics (3PL) partners to handle storage, packing, and shipping. While we strive for high standards in service, we are not liable for delays, lost items, or damages caused during third-party handling or transit.
Cancellation Policy
Orders may be canceled only before they are processed and shipped. Once an order has been marked as fulfilled or shipped, it cannot be canceled or modified.
To request a cancellation, please reach out through our Contact Us page as soon as possible. We cannot guarantee cancellation of any orders submitted for fulfillment.
Delivery Policy
We ship to the address provided at checkout. It is the customer’s responsibility to ensure that all shipping information is accurate at the time of purchase.
Incorrect Address
We are not responsible for packages shipped to incorrect or outdated addresses. If a package is returned due to an incorrect address, the customer is responsible for additional shipping charges to re-send it.
Delivery Confirmation
Tracking information will be sent once the order is fulfilled. Delivery timelines may vary based on location and carrier.
Shipping Days
Our carriers operate only on business days and do not deliver on federal holidays. Please allow extra time during peak or holiday seasons.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, WeedPlugs.com is not responsible for lost or stolen items. Please contact the carrier directly to file a claim if necessary.
